Frequently Asked Questions

1. Confirm that your device supports eSIM and is not carrier locked.

2. Download the Seek App (available for iOS and Android) or visit the Seek website.

3. Choose and purchase the eSIM plan that suits you.

4. Follow the installation guide to proceed.

5. Connect smoothly to the local network.

If you have plans to travel abroad, you can avoid the hassle of changing SIM cards and paying high roaming fees by using Seek eSIM. If you frequently travel abroad for business, it is also recommended to use Seek eSIM to work in a safer network environment.

Check if your phone supports eSIM by clicking here. If your phone does not support eSIM, you will receive a "No eSIM Support" prompt. To check if your phone is locked: Settings > General > About > Carrier Lock.

If it shows "No SIM Lock," then your phone is not locked.

You can also view our list of eSIM-compatible devices for more details.

To check if your laptop supports eSIM, follow these steps:

Go to "Settings" > "Network & Internet" > "Cellular"

You can see if your laptop supports eSIM on this page.

We offer single-region and regional plans for you to choose from. Based on your destination, you can make the following choices:

If you are traveling to only one country or region, a single-region plan would be more suitable.

If you plan to visit multiple countries within a continent, we recommend choosing a regional plan. Make sure the countries covered by the plan meet your needs before purchasing.

If you are traveling to countries in multiple continents, then a global plan would be a great choice.

Currently, voice and messaging services are available in the following select destinations:

Asia (11 regions)

European Union (27 countries)

Global (130+ regions)

United States

Indonesia

Please refer to the plan details to confirm if voice and messaging are supported, as well as the corresponding minutes and messages included.

We recommend installing your eSIM on the day of departure so that you can connect to the network immediately upon arrival at your destination. The activation process requires an internet connection, please ensure you have stable network service during the activation.

For iOS devices, if you have ordered through the Seek Web portal, you can install Seek eSIM by scanning a QR code.

1. Log in to your Seek account on the Seek Web portal and go to "My Account" > "My eSIMs".

2. Find the eSIM you want to install and click the "Download QR Code" button. You will receive the QR code via email, and it will also be displayed in a pop-up on the website for scanning.

3. Use your phone's camera to scan the QR code.

4. Follow the instructions to complete the installation:

- Select an existing label, or change the name to "Seek eSIM"

- Choose the "Default Number" and "iMessage & FaceTime" options, and tap 【Continue】

- Select "Seek eSIM" for "Cellular Data" and tap 【Finish】

The installation process usually takes about 2 minutes. Please ensure a stable network connection throughout the installation process.

If you encounter any difficulties during this process, please feel free to contact our customer service team for assistance at [email protected].

For iOS devices, if you have ordered through the Seek Web portal, you can also manually install Seek eSIM.

1. Log in to your Seek account on the Seek Web portal and go to "My Account" > "My eSIMs"

2. Find the eSIM you want to install and click the "Download QR Code" button. You will receive the "SM-DP+ Address" and "Activation Code" via email for future reference; you can also view them in the "My eSIMs Details"

3. Go to "Settings" and tap "Cellular Data"

4. Select "Add e SIM" and then choose "Enter Information Manually"

5. Enter the provided "SM-DP+ Address" and "Activation Code" and follow the instructions to complete the installation process

- Select an existing label, or change the name to "Seek eSIM"

- Choose the "Default Number" and "iMessage & FaceTime" options, and tap 【Continue】

- Select "Seek eSIM" for "Cellular Data" and tap 【Finish】

The installation process usually takes about 2 minutes. Please ensure a stable network connection throughout the installation process.

If you encounter any difficulties during this process, please feel free to contact our customer service team for assistance at [email protected].

This is only for Samsung Galaxy devices. If you have ordered through the Seek Web portal, you can install Seek eSIM by scanning a QR code.

1. Log in to your Seek account on the Seek Web portal and go to "My Account" > "My eSIMs"

2. Find the eSIM you want to install and click the "Download QR Code" button. You will receive the QR code via email, and it will also be displayed in a pop-up on the website for scanning

3. Use your phone's camera to scan the QR code.

The installation process usually takes about 2 minutes. Please ensure a stable network connection throughout the installation process.

If you encounter any difficulties during this process, please feel free to contact our customer service team for assistance at [email protected].

For Android devices, if you have ordered an eSIM through the Seek Web portal, you can also manually install Seek eSIM.

Login to your Seek account on the Seek Web portal and go to "My Account" > "My eSIMs".

Find the eSIM you want to install and click the "Download QR Code" button. You will receive the "SM-DP+ Address" and "Activation Code" via email for future reference, which you can also view in "My eSIMs Details".

For Samsung phones:

1. Go to Settings and tap "Connections".

2. Select "SIM Manager" and then select "Add Mobile Plan".

3. Choose "Enter Activation Code" and enter the long activation code.

For Pixel phones:

1. Go to Settings and tap "Network & Internet".

2. Select "Mobile Networks" or "+", then select "Add more".

3. Tap "Download a SIM?" and follow the prompts, then select "Need Help" > "Enter Manually" and enter the long activation code.

The installation process usually takes about 2 minutes. Please ensure a stable internet connection throughout the installation process.

If you encounter any difficulties during the installation process, please feel free to contact our support team for assistance at [email protected].

Only eSIM plans labeled with "Top up" can be recharged. After activating your eSIM, you will find a "Top up" button on your eSIM card. Click the "Top up" button and select different recharge packages according to your needs.

If you have purchased and installed an eSIM plan that supports voice calls and messaging services, you can follow these steps to find your eSIM number:

- iPhone: Go to "Settings" > "Cellular" > "Default Voice Line" and view the eSIM number.

- Android: Go to "Settings" > "Network" > "SIM Manager," then view the eSIM number.

You can transfer the Seek eSIM to a new device before installation, but once the installation is successful, it cannot be transferred to another device. This is for security and authentication purposes, ensuring that each eSIM can only be used on one device.

Yes, you can delete it and reinstall by scanning the QR code again.

You can create an Seek eSIM account using your Gmail account or by registering with your Email.

If you have forgotten your Seek eSIM account password, you can select the "Forgot Password" option on the Seek eSIM login page to reset it. You will receive instructions to reset your password via email.

If you need to cancel and delete your account, please contact the customer support team for assistance at [email protected]

We support a variety of payment methods, including PayPal, bank cards, Alipay, WeChat Pay, and Seek eSIM Balance (balance offset).

Seek eSIM Balance is the prepaid balance you can use to purchase eSIM plans or top up your eSIM plans. You can top up your Seek eSIM Balance through PayPal, bank cards, Alipay, WeChat Pay, and also earn commission rewards through our referral program.

Your Seek eSIM Balance has no expiration date, so you can use it freely at any time.

Yes, Seek eSIM Balance supports withdrawal starting from $100 USD. If you have any questions or doubts about your purchase, please feel free to contact our customer support team for assistance.

No, Seek eSIM Balance is non-transferable and can only be used by the original account holder.

You need to confirm the following:

1. Ensure you have arrived at your destination.

2. Make sure you have selected Seek eSIM as your cellular data option.

3. Turn on data roaming for your eSIM.

4. Try turning Airplane Mode on and off to see if the signal improves.

If all the above steps have been followed correctly, go to "Cellular Settings," turn off the automatic network selection, and manually select a different network, then try to access the internet again.

You may have used up all your data. Sometimes data usage is not measured in real-time. For accurate data usage, you can go to System Settings > Cellular Mobile Network to check your data consumption.

For the Web page:

By logging into the Seekesim web page, please open my "eSIM" details to view the QR code. Use your phone to scan the QR code to re-download and install.

For iPhone:

By logging into your Seek iOS app account, find my eSIM in the app and tap "Reinstall" to reinstall.

For Android phones:

By logging into your Seek Android app account, find my eSIM in the app and tap "Reinstall" to reinstall.

PDP authentication failure may be related to your settings or eSIM data/validity. Please check if you encounter the following situations:

If necessary, set up APNs according to the information on your eSIM installation page (all in lowercase and as a single word)

Do you have any remaining data on your eSIM: If there is no remaining data when trying to connect, this error may occur

Please confirm that you are connected to the network recommended by the eSIM installation page

To find the eSIM installation page and all details, go to "My eSIMs" > "Details" > "Install eSIM," and scroll down the page. In this case, please reset your network settings.

If the above steps do not help, try resetting your network settings*: Go to Settings > General > Reset > Reset Network Settings > Restart your device *Resetting network settings will reset existing Wi-Fi networks and passwords, cellular settings, and VPN and APN settings.

If the problem persists, please contact our customer team for further assistance.

This error usually triggers when users change locations, especially when moving from a location with good network coverage to a more remote location. Connection difficulties and the "Lost Network" error may appear when the iPhone is not set to automatically switch networks.

Solution: To resolve this issue, please follow these simple steps:

1. Open "Settings" on your iPhone.

2. Tap "Cellular Data."

3. Tap "Network Selection."

4. Turn on the "Automatic Network Selection" option.

By enabling automatic network selection, your iPhone will be able to search for and connect to carrier networks based on the eSIM.